Call Center Sales Columbiana Ohio
4Wheel Drive Hardware Sales Division
Sales Representative
Position Title: Sales Representative – Retail Call Center – Full Time
Department: Retail Sales Reports to: Call Center Supervisor
Pay Structure: Base + Commission
Summary
4Wheel Drive Hardware (4WD) is the leading mail order and internet distributor of Jeep parts and accessories. Employees are responsible to generate and grow sales on in-bound calls by applying automotive knowledge and sales skills to each customer inquiry.
Responsibilities
• Sells Jeep products and accessories as appropriate on each inbound phone contact looking for and making opportunities to increase sales.
• Answers automotive technical questions from customers and looks for opportunities to sell company products.
• Works to achieve and maintain daily, weekly, monthly and annual sales quotas as outlined in the company standards.
• High volume of computer work for order processing and tracking.
• Maintains a satisfactory work performance level as outlined in the company standards and adheres to Company policies as outlined in the Associate Handbook
• Follows up on customer orders to ensure customer satisfaction
• Work environment is a competitive, sales oriented, fast paced call center.
• Perform other duties as required by 4Wheel Drive Hardware.
Skills
Sales, Typing, Good with Mathematics, Communication, Listening, Computer, Negotiation, Decision making, Attention to detail and accuracy, Flexible, Able to deal with change, Teamwork oriented, Motivated, Self Starter.
Education and Experience
• Jeep or automotive knowledge is a must.
• Must have strong working knowledge of computers. Proficient in Email, Internet and able to quickly learn internal billing systems.
• Good attendance is a must in order to meet sales quotas.
• Prefer High School graduate or equivalent with one to two years experience in a sales related, customer service or call center background.
We Offer
• Competitive Pay Rates
• On-the-job Training
• Opportunity for Career Growth
• Benefit Package after 90 days
New 4 Wheel Parts Reno Store Gives Glimpse of the Future
On February 16, 4 Wheel Parts opened its 59th store location in Reno, Nevada. As the first 4 Wheel Parts store in Northern Nevada, it features a prototype of the cutting-edge design 4 Wheel Parts plans to adopt at its other stores. With ample space for product displays, the layout encourages customers to go to a wall or an area and get educated about products. Greg Adler, 4 Wheel Parts CEO & President, says “This is the start of what we’re prototyping as some of the newer things we hope to take to all our stores in the future. We want our customers to have the greatest experience possible when they enter the stores and we want to create more excitement about shopping at 4 Wheel Parts.”
Highlights of the brand new Reno store include $2 million in inventory, 8 installation bays, and a total of 10 store employees. “Whether it’s a ring and pinion and an axle or a complete suspension system, our ASE-trained technicians can handle any install” says Reno Store Manager Aaron Mundine. “When customers leave 4 Wheel Parts and get their vehicles on the road, we want to make sure they’re driving with confidence.”
The February 16 Grand Opening showcased giveaways, instant rebates, and exclusive onsite deals. “We had a wall of Smittybilt XRC8 winches on sale and they were gone within the hour,” says Mundine. “Everybody was excited to see the modernized look. We stepped away from the traditional merchandising layout and the changes were really well-received.”
Redondo Beach 4 Wheel Parts Store Ushers in Google Virtual Tour
The 4 Wheel Parts Redondo Beach store recently debuted its Google Maps Business Photo feature, a virtual tour of the showroom displaying the entire layout and allowing users navigability to zoom in or out. The interactive tour is accessible from the Google Maps page and includes high resolution images of products for off-road vehicles. Online users can enter the service facilities to see 4x4s being worked on and get a sense of the particular location’s premises.
Reaction to the novel online feature has been positive. “A customer came in the store and told me he’d checked out the layout on Google and saw we had the winch he was looking for,” says Erik Bauhofer, Redondo Beach 4 Wheel Parts Store Manager. “People seem to like the new online feature.” 4 Wheel Parts has already made the virtual tours available for 22 of its 59 store locations and more are being included. Competitors like Pep Boys are currently not offering Google Virtual tours of their locations.
Google Virtual Tours are ideal for conveniently accessing a brick and mortar store online. Users can zoom in and out, and navigate 360⁰ to interact with a store space and examine products. Images show up on Google in searches, maps, and Google+ and can be embedded on business websites and social media pages.
Two New 4 Wheel Parts Stores Open in Reno and Tulsa
4 Wheel Parts recently grew its number of stores to 59 nationwide with two new store openings. The Reno, Nevada and Tulsa, Oklahoma locations celebrated their Grand Openings on February 16 and February 23, respectively. The events solidified 4 Wheel Parts’ role as a destination for the local off-roading community and featured onsite giveaways, specialty shows, and instant rebates.
Reno Grand Opening special attractions were the 4 Wheel Parts’ Showroom on Wheels, local truck and Jeep clubs, and a car crush. “Our new facility was originally built as a car lot so we have a lot of real estate,” says Reno 4 Wheel Parts Store Manager Aaron Mundine. Tulsa’s Store Manager Corey Marshall says their opening celebration was quite a show. “For the Grand Opening, we had a bunch of giveaways, free food, custom Jeeps, hot rods and great deals on truck accessories.”
The new Reno and Tulsa 4 Wheel Parts stores now feature online Google virtual tours of their showrooms, allowing users to navigate the entire premises. These interactive tours have high resolution images of off-road vehicle products and accessories that users can share via social media.
